Part-time positions available. Midmorning, afternoon, and evening shifts are available. Let us know what works for you!

Purpose: Provide friendly, attentive, and prompt customer service for customers while cashiering and, stocking and receiving groceries in an efficient and accurate manner. 

Specific Responsibilities of Cashiers

Customer Service

• Maintain awareness of and acknowledge customers standing in line; proactively call for back up as needed.
• Be familiar with Co-op policies and department products in order to better answer customer questions and complaints, referring unresolved questions or problems to a manager or shift supervisor.
• Be informed about the benefits of membership and provide customers with membership materials as requested.
• Help customers with placing and picking up special orders, as designated.

Cashiering

• Check out all purchases efficiently and accurately; ring prices and PLUs correctly and into the appropriate department. Fix any mistakes with the help of PIC or Managers.
• Provide information to the Center Store Manager or Assistant Manager regarding price discrepancies.
• Assist other cashiers with customer service tasks, i.e., bagging groceries, selling memberships and related paperwork, returns, special orders and carryout.
• Comply with regulations regarding SNAP benefits/EBT cards, and alcohol sales.

Cash Responsibilities (when in closing and opening shifts, as directed)

Both opening and closing:

• Ensure that the key to the count room and cash drawers is always secure and never shared.
• Move excess change from the registers to the safe as needed, following protocols.
• Opening
  • Verify accuracy of cash box and all drawers.
  • Install drawers in proper registers and ensure correct access and security, following procedures.
• Closing
  • Secure the cash as registers are closed for the day.
  • At the end of the shift, count drawers, following procedures and protocols:
    • Complete Excel cash logs.
    • Prepare drawers for morning cashiers.
    • Reconcile cash box.

Stocking, Receiving and Merchandising

• Ensure shelves/coolers are fully and accurately stocked, with awareness of product rotation, dating, shelf appearance, and facings.
• Check coolers according to schedule and record temperatures in temp log; promptly communicate any irregularities to shift supervisors or managers.
• Maintain efficient and orderly system for incoming deliveries following protocol; replenish shelves, endcaps, and floor displays, prioritizing promotional and fast-selling items.
• Provide feedback to managers and Purchasers regarding mis-picks, out-of-date, damaged, and poor quality products.
• Use appropriate logs to communicate potential inventory issues to managers.
• Rotate overstock into back-stock. Maintain organization in storage area, using location signs as needed.
• Ensure Center Store Managers and Purchasers receive shelf tag requests for missing, damaged or outdated shelf tags.

Co-Go Duties as assigned

• Review, prioritize, and manage curbside orders as they are placed.
• Remain informed utilizing communication log; communicate effectively with teammates, Center Store Managers, ROPs Director, Scan, and Produce Staff to ensure smooth operations.
• Select online order items in a timely, efficient manner following the Co-Go quality standards.
• Provide excellent, proactive service answering phone calls and contacting customers as necessary.
• Ensure order quality through careful picking and handling of products.
• Use a digital tool in selecting and check-out processes, communicate, document, and troubleshoot issues.
• Properly bag and/or package orders, safely transport to and from staging area, and load orders to customer vehicles.
• Organize, clean, and prepare staging area(s).
• Comply with federal, state, and company regulations/standards for alcohol sales, product freshness, food safety, and sanitation.
• Work independently in a fast-paced work environment which requires detailed work and accuracy.

Qualifications

• Experience with customer service, retail sales or stocking desired, that demonstrates the ability or aptitude to successfully meet all expectations listed above.
• Ability to lift up to 30 lbs. throughout shift, occasionally up to 50 lbs.
• Ability to lift product overhead and/or to climb ladders with product.
• Ability to stand for long periods and to bend and twist repeatedly.
• Ability to work a flexible schedule to meet the needs of the business; early mornings, daytime, evening, holidays, and weekend shifts may be required.